WHAT IS THE CANCELLATION POLICY ON WORKSHOPS & COURSES?

When you cancel a minimum of 1 week (7 days) before the start of a course or workshop you will receive 100% of its value as a voucher to be used for any of our services or products. 

When you cancel between 7 days and 48 hours before the start of a course or workshop you will receive 50% of its value as a voucher to be used for any Studio Pansa service or product.* 

Any cancellations less than 48 hours in advance of the start of a course or workshop will not be compensated. Illness or personal circumstances are no exception. We can unfortunately not bear the risk of individual people getting ill, as this means we lose spots that we could have offered to other people, and we have no way to fill these spots on such short notice. We rely on income from our classes to keep the studio running. Most of our workshops and classes are booked out, meaning that we also cannot offer you a spot in a future class or course.

However, it is always possible for you to offer us a substitute participant and change the registration name, even without confirmation via email. (We usually do not answer emails in the weekend.) Your substitute can simply show up and inform the teacher.

*An administration fee of 25 euro will be charged for all cancellations of courses taking place less than 7 days in advance of the start of courses.

* In the case of unforeseen illness (related to course participants) outside of the aforementioned timeframes we cannot refund courses or offer extra classes to make up for missed time. (see: Running late or missing a class)

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