TERMS & CONDITIONS
GENERAL
STUDIO MENTALITY
Studio Pansa is a community studio, which means that members depend on each other in a shared space. Members can help out other members, and are a valued and crucial part of the community.
We work together to keep the studio running properly. As a member, this is your working space. Treat it as such.
While we take care of the studio collectively, everyone is responsible for their own affairs and belongings. While you are welcome to use the tools available in the studio, we are not responsible for the needs of every member. We recommend you bring your own tools, aprons, coffee and tea et cetera.
STUDIO HOURS
Studio Pansa is open from Tuesday to Sunday. The exact opening hours are listed on the website. We are closed Mondays, except for specific courses.
We reserve the right to make changes to opening hours. These changes will be communicated on our website and through our social media.
While we will do everything possible to avoid it, we also reserve the right to fully or partially close the studio on limited occasions, such as for workshops, events, demos with special guests, promotional purposes or for essential work on the studio space itself. We will communicate all non-usage of the studio as early as possible. There are no refunds of money or time to members for non-usage of the studio.
STUDIO RULES
A set of rules is posted in the handbook, which every member will receive after signup or during the induction. If you have not received the handbook, please ask for it. Additional or changed rules can also be communicated verbally to you by the Studio Pansa team. These rules secure the safety and comfort of everyone at Studio Pansa, so all members and students are expected to follow them. If you do not follow these rules despite repeated requests, our staff may ask you to leave. If you are repeatedly violating these rules, we reserve the right to cancel your membership or class enrollment without a refund. We may also charge you and hold you liable for any damages suffered.
Smoking is not allowed in the studio.
Everyone must use the materials provided by the studio, as they have all been tested as safe to use. If you wish to bring in your own materials, glazes or any equipment into the studio, these must first be approved by the studio manager. We may require thorough testing to be done before you are allowed to use your own materials and equipment.
SAFE SPACE POLICY
All members are required to keep the studio a safe and pleasant space for everyone. This is a community responsibility. Any behaviour or speech that threatens the well-being of other studio members will not be tolerated, including discrimination, harassment or manipulation of any kind. If you signal behaviour that is impacting you or other studio members, please inform someone from the Studio Pansa team.
AGE
Studio Pansa is an open studio where makers work independently and with minimal supervision. Therefore, our classes and memberships are not suitable for those aged under 16.
COMMUNAL SPACE
In a communal studio such as this, it is inevitable that there will occasionally be work that gets damaged, despite care and deliberation. Studio Pansa and its staff are not responsible for personal belongings or any work getting damaged, lost or stolen.
Best practices should be adhered to at all times when working in the studio, and respecting others is key. When in doubt, please check with the Studio Pansa team.
CLEANING
Clay dust is dangerous and can cause silicosis over time, Hence, we need everyone to pitch in by cleaning properly. Do at least 20 minutes of cleaning where you have worked and in the communal areas, regardless of whether it is your dust or not. Wheels may take longer. Always wet clean any dry materials.
Try to leave an area cleaner than you found it.
HEALTH & SAFETY
Members must complete the Introduction before using the space. By completing the Introduction, the members agree that they have understood everything covered in the Introduction. It is also important that everyone respects all Health & Safety regulations, signage and instructions of the Studio Pansa staff.
Studio Pansa cannot be held responsible for any injuries caused through the (mis)use of the studio or equipment.
Food and open drinks should not be consumed in the working areas of the studio.
In terms of fire safety, please inform yourself about our evacuation procedure.
We reserve the right to suspend or cancel any membership if any of the above points are not respected.
LIABILITY
Members and students use studio equipment at their own risk, and are liable for any damage caused to the studio due to misuse, so please make sure you only use the equipment for which you are fully trained. As our studio is not child proof, we are open only to those 16 years or older.
Studio Pansa reserves the right to refuse access to the studio.
Studio Pansa may communicate with its members by email. By providing an email address to Studio Pansa, the member consents to receiving emails from Studio Pansa, including notices pursuant to the Terms and Conditions. The member also accepts the risk that email may not be a secure and confidential means of communication. Studio Pansa will not be liable for any loss or damage suffered as a result of communicating with a member by email.
Any marketing, educational or other materials of this nature whatsoever produced by Studio Pansa shall at all times remain the property of Studio Pansa and are subject to copyright.
PRIVACY
Studio Pansa will use your contact information to keep you informed of the latest Studio Pansa news. Members and class participants may be contacted by instructors by email or phone in case of any last minute changes. Studio Pansa tries to keep your personal data safe and will not pass them on to any other third party.
MEMBERSHIP
INCLUDED IN THE MEMBERSHIP
The fee for members includes the use of the Studio Pansa space, equipment & tools. All members have access to onsite support provided by mentors, and when present, members of the technical team. Support from team members pertains to studio processes only, and does not include teaching.Members have access to a personal storage shelf, which will be indicated with a name tag. They can use the studio for up to 14 hours a week during opening hours. The week starts on Tuesday and ends on Sunday every week. We are closed on Mondays. Unused hours cannot be rolled forward or used at a later date.
Members are required to book time slots each time they want to work in the studio. Time slots are 2 hours each, and are booked via the instructions received when signing up.
Included for monthly members is the glazing and firing of up to 30 liters of volume, and a 10% discount on all courses and workshops. Glazing and firing allowances also are valid only for the current month and cannot be rolled forward.
MEMBERSHIP ACTIVATION
When you purchase a membership, you accept Studio Pansa’s Terms & Conditions. First time members must also come into the studio to receive a free Introduction (about 30 minutes). Since you will be working independently, with minimal supervision, the Introduction is to ensure you become familiar with the studio and know how to use it safely. It includes a quick tour of our facilities and an overview of our studio rules. You must complete this Introduction before you can start working. After the Introduction, you can start working right away. Please send an email to tell us when your first day will be, so we can plan the Introduction with you.
If there are facilities or equipment that you have never used, but are interested to learn (like our slab roller), please talk to the current mentor or someone else from the staff. Depending on the complexity, they can arrange a separate time to teach you how to use it, or to pair you up with an instructor for a private lesson. These arrangements are subject to the presence of a suited instructor.
FIRING COST
How firing costs are calculated is posted in the studio. Regular firing costs are calculated for studio stoneware. Porcelain and the firing of work not produced in Studio Pansa may result in a higher cost. This has to be discussed with the studio manager beforehand.
GLAZING
Membership includes “fair usage” of glazes provided by the Studio for use on pieces made in the Studio only. External glazes or self-made glazes are not allowed in the Studio unless expressly permitted by studio staff.
To gain permission, the glaze must be test-fired in collaboration with a studio technician to ensure there will be no damage to the kilns or kiln furniture or other members’ work.
All glazed pieces must be fired on a purpose-made firing bat to prevent damage to kilns from running glazes. Members are liable for any damage to the kiln shelves caused by irresponsibly applied glazes. Technicians will not fire items on which the glaze is deemed to have been applied too thickly.
KILN USAGE
Pieces that do not have signatures, are too thick, is not dry, or have runny glaze/glaze too close to the bottom, will not be fired.
If a member is found to have caused damage to the kilns (i.e. explosion or melt down) or other equipment through improper use, they may be liable for costs of repair and replacement.
In particular, members and students must make sure their glaze do not melt on the kiln shelves during firing, as this may cause irreparable damage. We will charge members and students for the full price of replacing the kiln shelf.
ENDING YOUR MEMBERSHIP
Members have a rolling contract with a minimum of 2 or 6 months commitment, with the exception of prepaid memberships. 6 month memberships revert to a monthly Membership after the 6 month period. If you would like to your membership, please do this at least one full month in advance of your desired end date. This can be done via email or via the cancellation form.
If your membership is ending, you must clear your works and belongings on or before the last day of your membership, even if you intend on returning to the studio at a later date. If you don’t, we may clear your shelf without any notice, and cannot be held responsible for any loss or damage to works or belongings.
CLASSES
COURSE SCHEDULES
Course schedules are detailed in the course description and in your confirmation email. If classes can not be taught, for instance in the case of public holidays, they will be pushed to the following week. You will be notified of this in advance.
When booking a course, you agree to the mentioned class dates. These dates can not be changed, regardless of the personal circumstances of participants.
MISSED CLASSES
Presence in classes is a personal responsibility for each participant. Participants can not catch up on a missed classes, nor is there any reimbursement. Studio Pansa is not liable for absence due to illness, travel, or other personal circumstances, nor for circumstances outside of participants’ control like weather, public transport disruptions or other.
Cancelled classes due to reasons within the control of the teacher or studio will be rescheduled, or if not possible - compensated.
PARTICIPATION
Studio Pansa wants to retain a high standard and consistency across lessons. Courses are therefor personal and not transferrable after the first lesson. Should you want to transfer the course to a different person prior to starting, please inform us by phone or email with all necessary details of the new participant.
CANCELLATION POLICY
Cancellations that happen at least 1 week (7 days) before the start of a course or workshop will be compensated with a voucher of 100% of the course or workshop value, to be used for any service or product at Studio Pansa.
Cancellations that happen between 7 days and 48 hours before the start of a course or workshop will be compensated with a voucher of 50% of the course or workshop value, to be used for any service or product at Studio Pansa.
Cancellations less than 48 hours before the start of a course or workshop will not be compensated. However, it is always possible for you to offer us a substitute participant and change the registration name.
Studio Pansa reserves the right to cancel classes/workshops or close the communal studio in case of unforeseen circumstances.
We may at any time modify these Terms and Conditions. We will notify you of any changes by emailing you and/or by posting a notice at the studio. By continuing to use the services after changes to these Terms and Conditions are made and notified to you, you agree to be bound by such changes. Please review the Terms and Conditions carefully and make sure that you understand them.
Updated: January 20th, 2026.